Loyalty program

› What is the loyalty program?

This loyalty program is aimed at rewarding our customers by providing them with points for every purchase they make. These points accumulate over time and can be redeemed on future purchases.

› How can I take advantage of this loyalty program?

To benefit from this program, you simply need to create a customer account and place an order on our website.

› What is the monetary value of the points?

Earn 1 loyalty point for every pound spent *.
* excluding delivery costs

› When are loyalty points credited to my account?

Your loyalty points are credited to your customer account immediately after the order has been confirmed.

› When and how are loyalty points used?

As soon as points are accumulated on your customer account, you will be able to spend your points when checking out, or choose to keep them for a future purchase. You will then be able to use the amount corresponding to your loyalty points as a discount on the total amount of your shopping cart. 1 loyalty point is equal to £0.05. You can accumulate your loyalty points and your promotional codes for the same order.

› How long are loyalty points valid for?

Loyalty points are valid for a duration of three years. After this time frame, the points will expire automatically.

› How do I know how many loyalty points I have?

Your loyalty points, as well as their monetary value, appear on the "order" tab of your customer account, and also on the page of your cart when it contains items.

› What happens to my loyalty points in the event of a return or credit memo?

In the event of a return, the points used to place the order will not be credited.

› What are the conditions for using the loyalty program?