Deliveries & returns
Delivery times and costs (except for the monthly boxes)
| Country | Shipping cost | Production time (working days) | Shipping time |
UK Mainland, Islands, and Northern Ireland | £4.99 | 1-3 days | 1 day |
| Austria | £6.90 | 1-3 days | 2-5 days |
| Belgium | £5.90 | 1-3 days | 2-4 days |
| Bulgaria | £6.90 | 1-3 days | 2-5 days |
| Croatia | £5.90 | 1-3 days | 4-6 days |
| Cyprus | £6.90 | 1-3 days | 2-5 days |
| Czech Republic | £7.90 | 1-3 days | 2-5 days |
| Denmark | £6.90 | 1-3 days | 2-4 days |
| Estonia | £6.90 | 1-3 days | 2-5 days |
| Finland | £7.90 | 1-3 days | 2-5 days |
| France | £4.90 | 1-3 days | 2-4 days |
| Germany | £5.90 | 1-3 days | 2-4 days |
| Greece | £6.90 | 1-3 days | 2-5 days |
| Hungary | £6.90 | 1-3 days | 2-5 days |
| Italy | £5.90 | 1-3 days | 3-4 days |
| Latvia | £6.90 | 1-3 days | 4-5 days |
| Lithuania | £5.90 | 1-3 days | 2-5 days |
| Luxembourg | £7.90 | 1-3 days | 2-4 days |
| Malta | £6.90 | 1-3 days | 4-7 days |
| Monaco | £7.90 | 1-3 days | 2-4 days |
| Netherlands | £4.90 | 1-3 days | 2-4 days |
| Poland | £4.90 | 1-3 days | 4 days |
| Portugal | £4.90 | 1-3 days | 2-4 days |
| Republic of Ireland | £5.90 | 1-3 days | 2-4 days |
| Romania | £6.90 | 1-3 days | 4-6 days |
| Slovakia | £6.90 | 1-3 days | 2-5 days |
| Slovenia | £7.90 | 1-3 days | 4-6 days |
| Spain | £4.90 | 1-3 days | 3-5 days |
| Sweden | £4.90 | 1-3 days | 2-4 days |
| Switzerland | £7.90 | 1-3 days | 2-5 days |
FREE delivery for orders over £40
In the event of breakage: Any anomaly (damage, breakage, defects) concerning a delivered product must be indicated within 3 days of receipt by emailing contact@paintingbynumbers.co.uk with your order number and clear photos of the damage.
In the event of an error: a missing item, incorrect kit, etc., please contact us at contact@paintingbynumbers.co.uk
- Returns policy
If you change your mind, you have a legal 14-day period to return items (excluding monthly box) from the date of receipt without justification (except for personalised products).
- Refund policy
Returned items must be in their original condition (unused and in their original packaging). Refunds will be made within 14 days of receipt of the package.
- Delivery policy
Despite all the effort we put into preparing and delivering your order, delivery times are given as an indication only.
Delays beyond our control may sometimes occur (strikes, bad weather, busy periods).
In case of absence, you can communicate your delivery preferences to our carrier for their next visit directly from your phone.
- Delivery problems
If an initial delivery attempt by our carrier proves unsuccessful, your parcel will be dropped off at the nearest Post Office. You will then be informed by SMS or email with details of how to collect your order and the time limit for collection. After this time, the parcel will be returned to us.
If the parcel is not collected within the specified time, it will no longer be available and we reserve the right to invoice you for the actual cost of returning the parcel (even if the initial delivery was free of charge).
In case of delay: We expect a delay of 45 days after shipment to be considered serious and alarming. First, check the online tracking with the tracking code sent by email. Then check with your post office that the parcel is not waiting for you there, using the delivery number we have given you. If it isn't there, contact us by email if the delay has passed.
Important: Customer satisfaction is our priority. If you have any questions, don’t hesitate to contact us by email: contact@paintingbynumbers.co.uk